Telephone Handbook

Most students arrive on campus with a cellular phone that they use as their primary tool for voice communication and thus have no need for a landline phone in their dorm rooms. The college will provide phone access (including voice mail) upon request. Contact Campus Facilities at ext. 8120 (620-327-8120) to request campus phone service in your dorm room. The following policies and instructions apply to phones on the campus system.

Telephone service is provided to enhance your campus experience. As a dorm resident, you have two options for phone service.

  1. Each room has a telephone jack. You may have a phone in your room by supplying a touch-tone phone set. Your room phone can be dialed directly, bypassing the campus operator which saves time and toll costs.
  2. Your mod has a phone. Incoming calls go through the campus operator, 620-327-4221.

Room phone. You may have a phone in your room by supplying a touch-tone set. Plug phone set into the upper phone jack in your room. Your four-digit campus extension number is posted on the jack.

The lower jack is available for a second phone line in your room which is available for $80 a semester.

Wake-up call. Pick up your telephone handset and dial 42. Wait for the tone. Enter the time of your wake-up call in four-digit format (example 0815 for 8:15), then push 1 for a.m., 2 for p.m. Hang up.

Voice mail. Each dorm room has voice mail capabilities. Roommates will need to share a voice mailbox.

Set up voice mail:

  1. Pick up your telephone handset.
  2. Dial 512
  3. Record your spoken name.
  4. Record your greeting (up to 45 seconds long).
  5. Press the # key when you finish recording your greeting.
  6. Change your password to a four-digit number that will be your and your roommate’s password.

Retrieve a message from your dorm room:

  1. Lift your handset. If you have a stutter dial tone, you have a message.
  2. Dial 512.
  3. Enter your four-digit password.
  4. Dial 1 to hear new messages.

Retrieve a message from off campus:

  1. Dial your room number 620-327-your extension.
  2. When your greeting begins to play, press # then *.
  3. Enter your extension number.
  4. Enter your password.
  5. Dial 1 to retrieve your messages.

Incoming calls. Off-campus individuals calling you from local and long distance phones can call your room directly by dialing 620-327-your extension, thus bypassing the campus switchboard.

Or your room phone can be reached by dialing Hesston College, 620-327-4221, and asking the campus operator for your extension.

The direct dial number (620-327-your campus extension number) is for convenience in contacting you and it is not a billing number.

  • Do not accept collect calls on your room phone.
  • Do not allow calls to be charged to your Direct Inward Dial number.

Because of the costs of collecting for calls billed to a Direct Inward Dial number, there is a $25 fee plus the cost of the call.

Outgoing calls. Campus calls—dial the 4-digit campus extension. Hesston calls—Dial 9 + the 7-digit number.

Long distance toll calls in North America. For a $50 deposit, a six-digit telephone client code is available from the Campus Facilities Department (ext. 8120) in Laban Peachey Center. Calls can be charged to the client code account.

The first of each month you will receive a bill for long distance calls and directory assistance calls that have been charged to your six-digit authorization code account. The bill is due in the Business Office by the 10th of the month and must be paid by the 15th of the month to prevent cancellation of the authorization code. A cancelled authorization code can be reinstated after the bill has been paid plus a $20 service fee.

All calls charged to your six-digit client code are your responsibility. For your protection, keep your client code confidential.

  1. Direct Long Distance Dial for North America
    Dial 56 + six-digit authorization code + 9 + 1 + area code + number
  2. Directory Assistance Calls – Approximately $2 per call
    Dial 56 + six-digit authorization code + 9 + 1 + area code you are calling + 555-1212.

Making Connections. The telephone switch gives you 30 seconds (approximately five rings) after you have dialed, to be connected with the party you are calling. After 30 seconds, charges for a long distance call begin, even if the person you are calling does not answer.

International and North America long distance toll calls. For a $100 deposit, a six-digit telephone client code is available from the Campus Facilities Department (ext. 8120) in the Laban Peachey Center. Calls can be charged to the client code account.

  1. International Direct Long Distance Dial
    Dial 56 + six-digit client code + 9 + 011 + country code + city routing code + local number.
  2. North America Direct Long Distance Dial
    Dial 56 + six-digit client code + 9 + 1 + area code + number
  3. Directory Assistance Calls—Approximately $2.50 per call
    Dial 56 + six-digit client code + 9 + 1 + area code you are calling + 555-1212.

Toll-free calls—Dial 9 + 1 + toll-free area code + number

Calling Card Calls (telephone credit card) calls—Dial 9 + 0 + area code + number. After the tone, enter your card number.

Calls made through the college’s long distance operators will use the college’s long distance company even though you may have a different company credit card or your home phone uses a different long distance phone company. If you want to be billed by another company for your operator assisted calls, ask the operator to transfer you to the company of your choice.

Collect Calls—Dial 9 + 0 + area code + number, and tell the operator that you want the call billed collect and give your name.

Major Credit Card (VISA, Master Card, etc.) Calls – Dial 9 + 0 + area code + number, and give the operator the card information.

Mod Phone

Incoming calls—Off-campus calls cannot be made direct to the mod phone. Off-campus individuals can reach the mod by dialing the campus switchboard 620-327-4221 and asking for the mod phone extension number.

Whenever you hear the mod phone ring, answer it. The call may be for you. Answer by identifying your mod. If the individual requested is not in the mod, offer to take a message—record caller’s name, phone number and time of call.

Damage and Repair

Phone set—If your phone is not working, exchange phones with a friend to test your phone. If your friend’s phone works in your jack, then your phone is malfunctioning and needs repair. Take your phone to a supplier or repair shop, not the Campus Facilities Department.

Phone line—Exchange phones with a friend to test your phone line. If your friend’s phone does not work in your phone jack and your phone works in your friend’s room, the phone line is the problem. Call the Hesston College Campus Facilities Office, ext. 8120, for repair.

Do not call the local phone company. The campus phone and equipment lines are owned by Hesston College. The Campus Facilities Department services the phone line—not the local phone company.

Use of Other Telephone Equipment

The use of personal telephones, modems or other communication equipment is acceptable provided that:

  • It’s connected with a modular plug that fits the wall jack provided (use the top jack).
  • It’s touch-tone compatible equipment.
  • The wall jack or wiring in a room is not tampered with. Tampering with telephone jack wiring results in a $50 fine.
  • You may hook up a computer modem and a telephone set into one jack by using the line and telephone jack on the modem or by using a “Y” connector.

All personal telephones, fax machines, etc. are the sole responsibility of the student.

Damage to the Telephone System

Normal phone equipment will not cause any problems. However, damage to the campus phone system caused by improperly installed equipment or improper use will be the financial responsibility of the student. This may be as much as $1,000.

Information and Emergency Coverage

All campus telephone extensions are listed in the campus telephone directory and in the automated telephone directory. Campus Operator hours are 8 a.m. to 5 p.m. Monday through Friday.

For fire, ambulance, and police emergency calls, dial 9 + 911 from any campus extension. Contact your RD and RA immediately about the emergency.

Please contact the Campus Facilities Office, ext. 8120, for more information on long distance calling.

Power Failure

The campus telephone system is equipped with a limited backup power supply and will remain functional during brief power interruptions. The telephone system will not function anywhere on campus in the event of an extended power failure of 90 minutes or more.

Handbook 2013-14